Access Gift
Open Gift from Apps in Shopify Admin. Public availability is being prepared; contact Navelis for assisted access. Select the interface language in the top bar.
Start in Installation: check permissions, your plan and the store connection. Customer-facing text is configured separately in Appearance.
Enable Gift on your theme
From Installation or Appearance, open your chosen theme editor, enable the Gift app embed and save in Shopify. Start on a copy of your theme. The automatic check covers the published theme: check a test theme directly in the editor.
Gift does not block checkout. It recalculates the offer and removes managed gifts that no longer qualify when refreshing the cart. Check your theme’s cart page, drawer and quick add before launching a campaign.
If the gift does not appear
The widget is invisible
Check the Gift app embed on the correct theme, then its activation and visibility settings in Appearance.
No gift is added to the cart
Check status, dates, currency, conditions, stock, any customer refusal and order allowance. The simulator explains eligibility.
The gift has a price at checkout
Return to the cart to refresh the offer. If the order is already paid, check the line and handle any refund in Shopify. Contact Navelis with the diagnostic.
Create your first campaign
In Campaigns, choose one of three types: spending threshold, gift tiers or buy X, get Y. Customer gift choice is a separate option available for all three.
Start with a gift from €60. Select a variant by name or SKU in the Shopify catalog and save a draft. Use an active, available product sold as a one-time purchase; gift cards cannot be rewards. Simulate the offer before activation.
Understand the conditions
Rules cover eligible-item subtotal, quantity, products, variants or collections. Gift lines cannot unlock further gifts. Exclusions remove matching items from the offer calculation.
AND requires every condition; OR requires at least one. Currency must match: EUR, USD, GBP, CAD and CHF are supported without automatic conversion. Check the final checkout price with other discounts.
Choices, tiers and multipliers
Automatic mode adds the specified reward. Choice mode supports up to twelve variants and lets the customer select. With tiers, the customer chooses only from the highest reached tier. Paid units remain separate from free units.
A campaign supports a base tier plus four extra tiers. In automatic mode, choose the highest tier or stack reached tiers. Stacking is not available with customer choice. A multiplier rewards purchase increments with a cap and cannot be combined with tiers. Total free quantity is limited to twenty units per variant.
Target new and returning customers
Choose everyone, new customers or customers who have already ordered. Targeting uses the signed-in customer’s Shopify identity and number of orders. An unknown identity is not treated as a new customer.
Customer read access is required for this option; contact details are not requested. Customer tags, B2B groups and special campaign links are not available in this version.
Schedule offers and set priorities
Choose dates and a time zone, then check the status. Up to seven published campaigns share the slots, including those with future start dates. Pause a campaign to free a slot.
When several offers qualify, priority selects one winner. The simulator identifies competing campaigns. If the winning gift is out of stock, Gift does not promise a reward from another campaign.
Combine discounts
Set combinations with product, order or shipping discounts in the campaign. Published campaigns must share one combination policy.
Enabling a combination does not guarantee another Shopify discount is compatible. Test the actual code and checkout total. After an uncertain publication, use the recovery action and inspect the diagnostic before trying again.
Customize the appearance
In Appearance, configure the button, panel and text: colors, corners, button font, product photos, icons or an uploaded image. You can show progress towards a gift. Save customer-facing text in French, English, Spanish and German.
Button visibility is independent of campaign activation. Hiding the button does not stop automatic gifts. The preview is illustrative: check the result in your theme on mobile and desktop.
Test before launch
In the simulator, add several lines and compare below-threshold, exact-threshold and above-threshold carts. Catalog data and availability are checked at the time of the test; entered prices remain hypothetical and no stock is reserved.
In your store, test addition, removal, gift choice, quantity changes, tiers, stock shortages, pausing and other discounts. Also buy a paid unit of the gift variant. Confirm at checkout that only the intended units are free. The Installation checklist records your manual checks, not automatic certification.
Voluntary removal and expired offers
When a customer removes or declines a gift, Gift remembers the decision in the offer context. A version change or a return to an ineligible cart can reset this refusal. Voluntarily purchased items remain distinct from managed gifts.
Pausing or ending an offer while checkout is already open can make the gift chargeable. Gift does not block that payment. Return to the cart to refresh the offer and remove the ineligible gift. If an order was paid with a charged gift, review it and handle the refund manually in Shopify.
Read reporting and CSV exports
The dashboard covers 7, 30 and 90 days. It shows paid orders with gifts and their share of measured orders. Test orders are excluded; refunds are not reconciled. Reporting starts with Gift collection, without automatically importing earlier orders.
Offer views, choices and declines are collected when Shopify analytics consent allows it. They are not unique visitors and do not prove additional sales. Missing measurements are distinct from zero. CSV exports order metrics for the selected period; order permission is required for collection.
Edit, restore and stop
Pause an active campaign before editing it. History lets you compare versions; restoring creates a new version without automatically reactivating the offer. Archive finished campaigns or delete an inactive campaign after confirmation.
Before uninstalling Gift, pause campaigns and check test carts, including already-open checkouts. Uninstallation removes active Gift data after Shopify confirmation; reinstalling does not restore previous campaigns.
Plans, trial and order volume
Free includes up to 50 orders; Starter 250 for USD 9.99; Growth 500 for USD 14.99; Pro 5,000 for USD 24.99; Scale 25,000 for USD 49.99. Paid plans are billed every 30 days with a 14-day trial. Select and approve your plan in Shopify.
Usage includes all orders in the UTC calendar month, even without a gift. Test orders are excluded; cancelled and refunded orders still count. This calendar month is separate from the 30-day billing cycle.
If your allowance is exceeded or the plan cannot be verified, new gift additions are suspended. No automatic overage charge applies. Existing gifts that still qualify keep their discount.
PricingScope and compatibility
Gift supports one-time purchases in the online store. POS, subscriptions, headless stores, bundles, partly paid gifts and Shopify Flow are not advertised as compatible. Direct and accelerated purchases need separate validation.
Dawn, Horizon and Navelis Studio adapters do not guarantee every version or customization. Test your own cart and checkout journey. Public availability of the app is still being prepared.